Executive Customer Operations Jobs 2025 – Apply Online
June 24, 2025 by admin
Executive Customer Operations Jobs 2025_ Leading telecom, e-commerce, and customer-centric companies across Pakistan have announced fresh openings for the role of Executive – Customer Operations. This opportunity is ideal for energetic and communicative individuals who excel in customer service, client interaction, CRM tools, and performance tracking. Whether you’re looking to grow in BPO, telecom, fintech, or any service industry—this role sets the foundation for a long-term career in operations and customer engagement.
Positions are being offered in Lahore, Karachi, Islamabad, and Faisalabad, with job listings published in Daily Express, Jang, and The News. These companies are seeking young graduates or experienced professionals who understand the importance of excellent service delivery and customer retention.
📝 Jobs Overview: Executive Customer Operations 2025
| Attribute | Details |
|---|---|
| Location | Lahore, Karachi, Islamabad, Faisalabad |
| Hiring Organization | Multiple Private/Corporate Companies |
| Salary Range | 40,000 – 90,000 Rs |
| Category | Customer Service / Operations |
| Job Type | Full Time |
| Qualification | Bachelor’s / Master’s |
| Working Hours | 8–10 Hours / Shift-Based |
| Contract Type | Permanent / Contract-Based |
| Newspaper | Express, Jang, The News |
| Release Date | 23 June 2025 |
| Last Date to Apply | 20 July 2025 |
📌 Available Job Titles / Departments
- Executive – Customer Operations
- Executive – Contact Center
- Customer Relationship Specialist
- Executive – After-Sales Support
- Live Chat / Email Support Executive
- Customer Engagement Officer
- CRM Executive
🎯 Job Description: Executive Customer Operations
| Job Title | Responsibilities | Required Qualifications |
|---|---|---|
| Customer Operations Executive | Handle customer queries via phone/chat/email, record issues in CRM | Bachelor’s in Business / IT / Comm. |
| Contact Center Specialist | Inbound/outbound calls, issue resolution, maintain call logs | BA / B.Com / English Proficiency |
| Email / Chat Support Officer | Manage live chat & support emails, service tickets, escalate issues if needed | Bachelor’s + Typing & Communication Skills |
| CRM Executive | Manage customer database, update follow-up status, generate daily reports | BBA / BSCS / CRM tool experience |
| After-Sales Support Executive | Ensure timely resolution post-sale, product support & coordination | Graduation + Customer Service Skills |
📌 Key Responsibilities
- Answer customer queries across multiple channels (calls, emails, chats)
- Manage CRM entries and escalate unresolved cases
- Ensure SLA compliance and meet performance KPIs
- Coordinate with internal departments for issue resolution
- Handle complaints with patience and empathy
- Provide timely follow-ups and build customer loyalty
- Prepare daily customer interaction reports
🎓 Educational Qualifications & Skills
- Bachelor’s degree in Business Administration, IT, Communication or equivalent
- Fresh graduates encouraged; experience in call centers preferred
- Excellent spoken & written English and Urdu
- Typing speed of at least 30–35 wpm
- Familiarity with tools like Freshdesk, Zendesk, Salesforce, etc.
- Strong interpersonal and time management skills
✅ Eligibility Criteria
- Pakistani nationality
- Age limit: 20 – 32 years
- Proficiency in MS Office (Excel, Word)
- No criminal record
- Willingness to work in shift-based hours (if required)
- High emotional intelligence and conflict-handling skills
📂 Required Documents
- Updated Resume/CV
- CNIC copy
- Academic documents (attested)
- Experience letters (if applicable)
- Recent passport-size photographs (2)
💰 Executive Customer Operations Salary Range (Monthly in Rs)
| Job Role | Salary Range |
|---|---|
| Executive – Customer Operations | 50,000 – 70,000 |
| Contact Center Specialist | 40,000 – 65,000 |
| CRM / After-Sales Executive | 60,000 – 90,000 |
| Live Chat / Email Support | 45,000 – 75,000 |
🖥️ Online Application Process
Applying online for Customer Operations roles is simple. Follow these steps:
- Visit the Career Portals of leading companies (Jazz, Zong, Daraz, Foodpanda, etc.)
- Go to the “Careers” section and search for “Executive – Customer Operations”
- Create an account and log in using your email and CNIC
- Fill out the application form with correct personal, educational, and job details
- Upload scanned documents as required
- Submit the application before the deadline (20 July 2025)
- Track your status via email or company dashboard
🧠 How to Prepare for Executive Operations Interviews
- Practice communication and role-play scenarios
- Familiarize yourself with CRM systems
- Stay calm under pressure during mock calls
- Prepare to demonstrate your typing and soft skills
- Review company products/services beforehand
📞 Contact Details
| Contact Info | Details |
|---|---|
| Career Portals | www.careers.jazz.com.pk, www.zong.com.pk/careers, www.daraz.pk/jobs |
| Helpline (HR) | Varies by organization |
| hr@companydomain.pk | |
| Postal Code | 54000 – 75500 (City-based) |
| Office Address | Corporate HQ / Regional Offices |
📝 Note
This is a high-impact, client-facing role where your ability to communicate and solve problems determines customer satisfaction. If you’re passionate about operations and ready to represent a leading company—don’t miss out. Apply now and become the voice of trusted brands in Pakistan.